Q: How do I contact NAVIRO support?
A: Multiple support options:
Help Button: Click the help button in the bottom-right corner
Email Support: [email protected]
Knowledge Base: Comprehensive help articles and guides
Community Forum: Connect with other NAVIRO users
Live Chat: Available during business hours for Pro+ users
Q: What information should I include when contacting support?
A: Include these details:
Account Information: Your email
Issue Description: Clear description of the problem
Steps to Reproduce: What you were doing when the issue occurred
Screenshots: Visual evidence of the issue
Browser/Device: What browser and device you’re using
Error Messages: Any error messages you received
Q: How quickly does support respond?
A: Response times by tier:
Free Tier: 48-72 hours
Pro Tier: 24-48 hours
Enterprise Tier: 4-24 hours
Critical Issues: Prioritized regardless of tier