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Account & Security

Ethan Monkhouse avatar
Written by Ethan Monkhouse
Updated over 4 months ago

Q: How does NAVIRO protect my social media data?

A: NAVIRO uses multiple security measures:

  • Encryption: All data encrypted in transit and at rest

  • Secure Infrastructure: Data stored on secure, monitored servers

  • Access Controls: Strict limits on who can access your data

  • Regular Audits: Ongoing security assessments and improvements

Q: Can I control what data NAVIRO accesses?

A: Yes, you have several controls:

  • Permission Management: Grant only necessary permissions

  • Data Sharing Settings: Control how your data is used

  • Export Options: Download your data anytime

  • Deletion Rights: Request data deletion

  • Privacy Settings: Manage visibility within your team

Q: What happens to my data if I cancel my subscription?

A: Upon cancellation:

  • Grace Period: 30-day grace period to reactivate

  • Data Export: Download all your data during grace period

  • Account Deactivation: Account becomes read-only after grace period

  • Data Deletion: Data deleted after 90 days (unless legally required to retain)

  • Reactivation: Can reactivate within 90 days with data intact

Q: How do I enable two-factor authentication?

A: To enable 2FA:

  1. Go to Settings > Security

  2. Click “Enable Two-Factor Authentication”

  3. Scan QR code with authenticator app

  4. Enter verification code

  5. Save backup codes in a secure location

Recommended Apps: Google Authenticator, Authy, 1Password

Q: Someone unauthorized accessed my account. What should I do?

A: Immediate steps:

  1. Change Password: Update your NAVIRO password immediately

  2. Enable 2FA: Add two-factor authentication if not already enabled

  3. Review Activity: Check recent activity logs

  4. Update Social Accounts: Change passwords on connected social accounts

  5. Contact Support: Report the security incident immediately

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