Q: My data seems outdated or missing. What should I do?
A: Try these steps:
Check Connection Status: Ensure accounts show “Active” status
Refresh Data: Click the refresh button in account settings
Verify Permissions: Ensure all necessary permissions are granted
Wait for Processing: Some data updates take 24-48 hours
Contact Support: If issues persist after 48 hours
Q: Why can’t I see detailed analytics for my account?
A: Common causes:
New Account: Accounts need 7-14 days of data for detailed analytics
Private Account: Private accounts have limited data access
Platform Restrictions: Some platforms limit third-party analytics
Processing Delays: Analytics are still being generated
Subscription Limits: Some analytics require higher subscription tiers
Q: My AI model training seems stuck. What’s happening?
A: AI model training involves several stages:
Data Collection: Gathering your content and engagement data
Pattern Analysis: Identifying successful content patterns
Model Training: Teaching AI your specific preferences
Validation: Testing model accuracy
Deployment: Making the trained model available
Timeline: Usually 3-7 days, depending on account size and complexity.
Q: I’m getting error messages when trying to publish content. Help!
A: Publishing errors can be caused by:
Platform Restrictions: Content violates platform guidelines
Permission Issues: Publishing permissions were revoked
Account Status: Social media account is restricted
Content Format: Content doesn’t meet platform requirements
Connection Problems: Temporary connection issues
Solution: Check error message details, verify account status, and ensure content meets platform guidelines.
Q: How do I report a bug or technical issue?
A: To report issues:
Click the Help button in the bottom-right corner
Select “Report a Bug” or “Technical Issue”
Provide detailed description of the problem
Include screenshots if possible
Mention what you were trying to do when the issue occurred
Response Time: Technical issues are typically addressed within 24-48 hours.