Q: What is Viro and how does it work?
A: Viro is NAVIRO’s AI assistant that analyzes your social media data to provide personalized insights and recommendations. It uses:
Your account performance data
Audience demographics and behavior
Content performance history
Industry trends and benchmarks
Your identity configuration settings
Q: How do I ask Viro effective questions?
A: Use the SMART framework:
Specific: “How can I improve engagement on my fitness content?”
Measurable: “What’s my average engagement rate this month?”
Actionable: “What content should I post next week?”
Relevant: Ask about your specific accounts and goals
Time-bound: “How did my content perform last quarter?”
Q: Why isn’t Viro giving me detailed responses?
A: Common causes:
Insufficient Data: Account needs more historical data (wait 7-14 days)
Incomplete Identity: Complete all identity configuration sections
Processing Delays: Fan analysis or content processing still in progress
Vague Questions: Ask more specific, detailed questions
Q: Can Viro create content for me?
A: Yes, Viro can help with:
Content Ideas: Suggest topics and themes
Post Drafts: Create draft content for review and editing
Captions: Generate captions based on your brand voice
Hashtag Suggestions: Recommend relevant hashtags
Strategy Planning: Develop content calendars and themes
Note: Always review and customize AI-generated content before publishing.
Q: How does Viro learn about my brand?
A: Viro learns through:
Identity Configuration: Your completed 8-section setup
Content Analysis: Analysis of your historical posts
Engagement Patterns: How your audience interacts with content
Performance Data: What content performs best for you
Feedback: Your interactions and corrections in chat
👥 Audience Analytics & Fan Management
Q: What’s the difference between Core Audience and Engaged Audience?
A:
Core Audience: Your most relevant and engaged followers (typically 20-30%)
Engaged Audience: Followers who regularly interact with your content (40-60%)
Total Audience: All followers, including passive and inactive accounts
Strategic Use: Focus content strategy on Core and Engaged audiences for better results.
Q: How does NAVIRO score my fans?
A: Fan scoring considers:
Bio Relevance: How well their bio matches your niche
Content Alignment: Similarity of their content to your audience
Engagement Quality: Depth and frequency of interactions
Username Indicators: Relevant keywords in their username
Activity Level: How active they are on the platform
Scores: SUPER (90-100), ACTIVE (70-89), RISING (50-69)
Q: Why is my audience analysis still processing?
A: Processing times vary based on:
Account Size: Larger accounts take longer (up to 7 days)
Data Complexity: Accounts with diverse content take more time
Platform Limitations: API rate limits affect processing speed
Queue Position: Processing happens in order of connection
Typical Timeline: 24-72 hours for most accounts, up to 7 days for large accounts.
Q: What are fan personas and how do I use them?
A: Fan personas are AI-generated profiles of your typical followers, including:
Demographics: Age, location, interests
Behavior Patterns: When and how they engage
Content Preferences: What content they prefer
Motivations: What drives their engagement
Usage: Create content that appeals to your top personas for better engagement.
Q: Can I export my audience data?
A: Yes, you can export:
Fan Lists: CSV files with fan information and scores
Demographics: Audience breakdown by age, location, interests
Engagement Data: Interaction patterns and preferences
Performance Metrics: Historical engagement and growth data
Access exports through Analytics > Export Data.