Understanding Fan Scores
What is Fan Scoring?
Fan scoring is NAVIRO’s proprietary algorithm that evaluates each follower based on:
Engagement Quality: Type and depth of interactions with your content
Consistency: Regularity of engagement over time
Influence: The follower’s own reach and engagement on the platform
Relevance: How well the follower aligns with your target audience
Authenticity: Indicators that the follower is a real, active user
Score Range and Meaning
Fan scores range from 0-100:
90-100: Exceptional fans with highest value and engagement
75-89: High-value fans with strong engagement and relevance
60-74: Good fans with moderate engagement and alignment
40-59: Average fans with basic engagement
20-39: Low-engagement fans with minimal interaction
0-19: Inactive or potentially problematic followers
Fan Classification Types
SUPER Fans (Score: 85-100)
Characteristics:
Consistently engage with your content within hours of posting
Leave thoughtful, meaningful comments that add value
Share your content to their stories and with their networks
Have high engagement rates on their own content
Demonstrate strong brand alignment and advocacy
Typical Behaviors:
Comment with detailed responses and questions
Share content multiple times across different formats
Tag friends and encourage others to follow you
Participate actively in live sessions and community events
Create user-generated content featuring your brand
Strategic Value:
Brand ambassadors and word-of-mouth promoters
High lifetime value and conversion potential
Community leaders who influence other followers
Valuable feedback providers for content and strategy
ACTIVE Fans (Score: 65-84)
Characteristics:
Regular engagement with your content (weekly to bi-weekly)
Mix of likes, comments, and occasional shares
Moderate to high engagement on their own content
Good alignment with your target audience demographics
Responsive to calls-to-action and community initiatives
Typical Behaviors:
Like most of your posts and comment occasionally
Share content that particularly resonates with them
Participate in polls, questions, and interactive content
Respond to direct outreach and community building efforts
Show interest in your products, services, or offerings
Strategic Value:
Reliable engagement base for consistent performance
Potential to evolve into SUPER fans with nurturing
Good candidates for community building initiatives
Responsive to targeted campaigns and offers
RISING Fans (Score: 45-64)
Characteristics:
Increasing engagement over time
Newer followers or those becoming more active
Moderate alignment with your target audience
Growing influence or engagement on their own content
Showing signs of deeper interest in your brand
Typical Behaviors:
Recently started engaging more frequently
Engagement quality is improving over time
Beginning to share and save your content
Showing interest in your brand story and values
Responding to community building efforts
Strategic Value:
High potential for growth into ACTIVE or SUPER categories
Good targets for nurturing and engagement campaigns
Indicators of successful content strategy changes
Opportunities for early relationship building
Scoring Methodology
Engagement Quality Factors
Comment Analysis
Length and thoughtfulness of comments
Use of relevant keywords and topics
Questions and conversation starters
Emotional engagement and personal connection
Interaction Types
Likes: Basic engagement (lower weight)
Comments: Medium engagement (moderate weight)
Shares: High engagement (higher weight)
Saves: Very high engagement (highest weight)
Story interactions: Premium engagement
Timing and Consistency
Speed of engagement after posting
Consistency of interaction over time
Engagement across different content types
Participation during different posting times
Relevance and Alignment
Demographic Matching
Age, location, and interest alignment
Professional background relevance
Lifestyle and value indicators
Language and cultural alignment
Content Affinity
Engagement with specific content topics
Response to different content formats
Interaction with industry-related content
Alignment with your content pillars
Influence and Reach
Follower Quality
The fan’s own follower count and engagement rate
Quality of their audience and content
Influence within your shared niche or industry
Potential reach for shared content
Network Effects
Connections to other high-value followers
Influence within relevant communities
Potential for viral content distribution
Cross-platform presence and influence
Score Reasoning and Insights
Understanding Score Breakdowns
Each fan’s score includes detailed reasoning:
Bio Analysis
Keywords and phrases in their profile
Professional background indicators
Interest and hobby mentions
Brand affinity signals
Content Analysis
Quality and relevance of their own posts
Engagement patterns on their content
Topics and themes they create about
Visual style and aesthetic alignment
Username and Profile Indicators
Professional vs. personal account signals
Industry or niche-specific usernames
Verification status and credibility indicators
Account age and authenticity signals
Engagement Pattern Analysis
Frequency and timing of interactions
Quality progression over time
Response to different content types
Participation in community activities
Using Fan Classifications Strategically
Content Strategy by Fan Type
SUPER Fan Content
Exclusive behind-the-scenes content
Early access to announcements and launches
Personal stories and deeper brand insights
Community leadership opportunities
ACTIVE Fan Content
Educational and valuable content
Interactive polls and questions
Shareable and save-worthy posts
Community building initiatives
RISING Fan Content
Accessible, engaging content
Clear value propositions
Welcoming community messages
Opportunities for increased engagement
Engagement Strategies
SUPER Fan Engagement
Personal responses to comments
Direct outreach and relationship building
Exclusive community access
Collaboration and partnership opportunities
ACTIVE Fan Engagement
Consistent acknowledgment and responses
Group engagement initiatives
Targeted content based on interests
Conversion-focused campaigns
RISING Fan Engagement
Welcoming and encouraging responses
Easy entry points for deeper engagement
Educational content to build interest
Progressive value delivery
Monitoring Score Changes
Tracking Fan Evolution
Positive Progression
RISING fans moving to ACTIVE status
ACTIVE fans becoming SUPER fans
Overall score improvements across your audience
Increased engagement quality and consistency
Warning Signs
SUPER fans dropping to ACTIVE status
Declining scores across fan segments
Reduced engagement quality or frequency
Increased inactive or low-scoring followers
Factors Affecting Scores
Content Strategy Changes
New content formats or topics
Posting frequency adjustments
Engagement strategy modifications
Community building initiatives
External Factors
Platform algorithm changes
Seasonal engagement variations
Industry trends and events
Competitive landscape shifts
Optimization Strategies
Improving Fan Scores
Content Quality Enhancement
Create more engaging, valuable content
Optimize content for your highest-scoring fans
Develop content series that build anticipation
Focus on formats that generate high-quality engagement
Community Building
Respond personally to high-scoring fans
Create exclusive experiences for top fans
Foster connections between community members
Acknowledge and celebrate fan contributions
Engagement Optimization
Post when your highest-scoring fans are most active
Use calls-to-action that encourage quality engagement
Create content that naturally generates discussion
Respond promptly and meaningfully to interactions
Growing High-Value Fan Segments
Attracting Similar Audiences
Analyze characteristics of your SUPER and ACTIVE fans
Create content that appeals to similar demographics
Use hashtags and topics that attract quality followers
Collaborate with accounts that have similar high-value audiences
Nurturing Rising Fans
Identify fans with improving scores
Provide additional value and attention to rising fans
Create pathways for increased engagement
Recognize and reward engagement improvements
Best Practices for Fan Management
Regular Analysis
Weekly: Monitor score changes and trends
Monthly: Analyze fan classification distribution
Quarterly: Review scoring methodology effectiveness
Annually: Assess long-term fan development success
Strategic Focus
Prioritize quality over quantity in follower growth
Invest more time and resources in high-scoring fans
Create strategies to nurture rising fans
Identify and address factors causing score declines
Data-Driven Decisions
Use fan scores to inform content strategy
Adjust engagement approaches based on fan classifications
Measure the impact of strategy changes on fan scores
Optimize for long-term fan value rather than short-term metrics
Next Steps
Review your current fan score distribution and classifications
Identify patterns among your highest-scoring fans
Develop targeted strategies for each fan classification
Monitor score changes and optimize based on results
