What are Connected Accounts?
Account Integration
Social Media Links: Direct connections to your Instagram, TikTok, X (Twitter), and other social accounts
Data Access: Authorized access to account analytics, content, and audience data
Publishing Capability: Ability to publish content directly through NAVIRO
Real-Time Sync: Continuous synchronization of account data and performance metrics
Cross-Platform Management: Unified management of multiple social media accounts
Benefits of Connection
Comprehensive Analytics: Detailed insights into account performance and audience
AI-Powered Recommendations: Personalized suggestions based on your specific account data
Streamlined Publishing: Publish content across multiple platforms from one interface
Audience Understanding: Deep analysis of follower demographics and behavior
Performance Tracking: Monitor growth, engagement, and content effectiveness
Account Connection Requirements
Platform Prerequisites
Active Accounts: Social media accounts must be active and in good standing
Proper Account Types: Some platforms require business or creator accounts for full functionality
Sufficient Permissions: Accounts must allow third-party app access
Data Availability: Accounts should have sufficient activity and data for meaningful analysis
Compliance: Accounts must comply with platform terms of service and community guidelines
NAVIRO Requirements
Subscription Limits: Account connections limited by your NAVIRO subscription tier
Team Permissions: Appropriate team permissions to connect accounts
Identity Configuration: Completed identity setup for optimal AI performance
Active Usage: Regular platform usage to maintain connection health
Support Availability: Access to support for connection troubleshooting
Adding New Social Media Accounts
Account Connection Process
Step-by-Step Connection
Navigate to Settings > Connected Accounts in NAVIRO
Click “Connect Account” or “Add Account” button
Select the social media platform you want to connect
Enter your username or account identifier
Follow the authentication process for the selected platform
Grant all necessary permissions for data access and publishing
Verify successful connection and initial data import
Platform-Specific ConnectionInstagram Connection
Select Instagram from the platform options
Enter your Instagram username (without @)
Authenticate through Instagram’s OAuth process
Grant permissions for basic info, insights, and publishing
Confirm connection and wait for initial data processing
TikTok Connection
Choose TikTok from available platforms
Enter your TikTok username
Complete TikTok’s authentication flow
Allow access to analytics and profile data
Verify connection and data import
X (Twitter) Connection
Select X (Twitter) from platform list
Enter your X username or handle
Authorize NAVIRO through X’s OAuth system
Grant permissions for reading tweets and analytics
Confirm successful connection and data sync
Connection Verification
Successful Connection Indicators
Green Status: Account shows “Active” or “Connected” status
Data Availability: Basic account metrics and information appear
Recent Timestamp: Last update timestamp shows recent data refresh
Feature Access: Publishing and analytics features become available
Processing Status: Account enters processing queue for comprehensive analysis
Troubleshooting Failed Connections
Authentication Errors: Verify username and password are correct
Permission Issues: Ensure all requested permissions are granted
Platform Restrictions: Check if account meets platform requirements
Network Problems: Verify stable internet connection during connection process
Account Status: Ensure social media account is active and unrestricted
Managing Existing Connections
Connection Health Monitoring
Status Indicators
Active (Green): Account properly connected with current data
Warning (Yellow): Minor issues with data retrieval or permissions
Error (Red): Significant connection problems requiring attention
Processing (Blue): Account data currently being processed or updated
Limited (Orange): Connected but with restricted data access
Regular Health Checks
Daily Monitoring: Quick status check during regular platform usage
Weekly Reviews: Comprehensive review of all account connections
Monthly Audits: Deep analysis of connection quality and data completeness
Issue Tracking: Document and track any recurring connection problems
Performance Impact: Monitor how connection issues affect analytics quality
Account Settings Management
Connection Settings
Data Refresh Frequency: Configure how often account data is updated
Permission Levels: Review and adjust granted permissions as needed
Publishing Settings: Configure publishing preferences and defaults
Notification Preferences: Set up alerts for connection issues or updates
Privacy Controls: Manage data sharing and privacy settings
Account Information Updates
Profile Changes: Update account information when social media profiles change
Username Changes: Handle username or handle changes on social platforms
Account Type Changes: Manage transitions between personal and business accounts
Verification Status: Update when accounts gain or lose verification
Contact Information: Keep contact information current for support purposes
Security and Privacy Management
Account Security
Access Control
Strong Authentication: Use strong passwords and two-factor authentication
Regular Audits: Regularly audit connected accounts and permissions
Permission Management: Grant minimum necessary permissions
Access Monitoring: Monitor account access and activity
Incident Response: Have procedures for handling security incidents
Privacy Protection
Data Sharing Controls: Manage how account data is shared and used
Visibility Settings: Control visibility of account information within teams
Third-Party Access: Carefully manage third-party access to account data
Data Retention: Understand data retention policies and practices
Compliance: Ensure compliance with relevant privacy regulations
Team Access Management
Role-Based Access
Account Permissions: Control which team members can access specific accounts
Publishing Rights: Manage who can publish content to connected accounts
Analytics Access: Control access to account analytics and insights
Settings Management: Restrict who can modify account connection settings
Administrative Control: Maintain administrative control over account connections
Collaboration Security
Shared Responsibility: Establish shared responsibility for account security
Training: Train team members on account security best practices
Monitoring: Monitor team member activity with connected accounts
Incident Procedures: Establish procedures for handling security incidents
Regular Reviews: Regularly review team access and permissions
Troubleshooting Connection Issues
Common Connection Problems
Authentication Failures
Symptoms: Unable to connect or reconnect accounts
Causes: Changed passwords, expired tokens, two-factor authentication issues
Solutions: Update credentials, disable 2FA temporarily, clear browser cache
Prevention: Keep login information current, use app-specific passwords when needed
Data Sync Issues
Symptoms: Missing or outdated data, incomplete analytics
Causes: API rate limiting, platform restrictions, permission changes
Solutions: Wait for rate limits to reset, refresh permissions, reconnect account
Prevention: Monitor data freshness, maintain stable connections
Publishing Problems
Symptoms: Unable to publish content, publishing failures
Causes: Insufficient permissions, account restrictions, content policy violations
Solutions: Verify publishing permissions, check account status, review content guidelines
Prevention: Maintain proper permissions, follow platform content policies
Resolution Strategies
Self-Service Troubleshooting
Status Verification: Check account connection status and error messages
Permission Review: Verify all necessary permissions are granted
Reconnection: Disconnect and reconnect problematic accounts
Browser Troubleshooting: Clear cache, try different browser, disable extensions
Platform Verification: Check social media platform status and functionality
Advanced Troubleshooting
Network Diagnostics: Test internet connection and firewall settings
Account Verification: Verify social media account is in good standing
Platform Support: Contact social media platform support if needed
Alternative Methods: Try connecting through different devices or networks
Professional Support: Contact NAVIRO support for complex issues
Best Practices for Account Management
Strategic Management
Account Portfolio Approach
Diversification: Maintain diverse portfolio of accounts across platforms
Risk Management: Avoid over-reliance on single accounts or platforms
Performance Balance: Balance high-performing and developing accounts
Strategic Alignment: Ensure all accounts support overall business strategy
Resource Optimization: Optimize resource allocation across account portfolio
Continuous Improvement
Regular Assessment: Regularly assess account performance and value
Strategy Evolution: Allow account strategy to evolve with business needs
Learning Integration: Integrate learnings from account management into strategy
Innovation Adoption: Adopt new features and capabilities as they become available
Best Practice Sharing: Share successful practices across team and organization
Next Steps
Review your current connected accounts and their status
Implement security best practices for all connected accounts
Establish regular monitoring and maintenance procedures
Optimize account settings for maximum platform value
Stay informed about platform changes and new connection opportunities